Thank you for taking time to visit our store. Each and every visitor is important to us and we do value your feedback. If you have any questions, concerns or suggestions don't hesitate to let us know. Your message will be read and acted on as quickly as possible.
Now take some time to relax. Enjoy yourself and let us know if there is anything we can do to make your next visit be more pleasurable. Click the link below to send an email to the owner. Trust me, she reads them all!
Our contact information
By email: sales@carolina-ambiance.com
Store LocationAmbiance
149 Cherokee Circle
Spartanburg, SC 29307
phone: 864-266-6716
Retail Shop Hours are 10:00AM - 6:00PM EST, Sat-Sun until further notice.
cgyork@charter.net Returns and Order Cancellations
We make every attempt to process and ship all orders within 3 - 4 business days of receipt. The only exception to this is in the case of a special order where product is being carefully made especially for your needs. In either case, you will not be charged for any product before it ships. If for any reason a delay is encountered in the planned processing or shipment of your order, you will be contacted immediately and provided the opportunity to cancel.
All products are packaged carefully to arrive at your door as pleasing in person as they are on our site. If your product is damaged in shipment, please contact the carrier immediately to process your claim for a replacement.
If you have a need to return a product due to defects. just contact us with the reason for the return and we will reply with instructions. A small restocking fee may be required on some products. Unfortunately, partially used products and special orders can not be returned.
Payment Policy
For your convenience, we do accept checks as well as credit card (MC & Visa) orders via the web.
Credit Card Orders - Your credit card will be charged the day your product ships, not before.
Check Orders - When paying by check, please print your order sheet and remit payment to;
Ambiance
1110 Gossett Road
Spartanburg, SC 29307
Your order will be shipped when the payment is received.
Shipping Charges provided during the order process are estimates based on available information from UPS rate tables. Actual shipping charges will apply.